Everything you need to know.

Surely is a patient-led health record request service for New Zealand. Patients use Surely to review and approve requests for their health records and to formally authorise who their information may be shared with. Once the patient has digitally signed consent, the records are retrieved from the practice's Practice Management System (PMS) via standards-based Fast Healthcare Interoperability Resources (FHIR) integration and delivered to the patient, or, if the patient chooses, to a third party such as an insurer to support an insurance application. In accordance with Health Information Privacy Code Rule 6, what the patient does with their own records is entirely their decision.

Consent is at the core of how Surely works. The patient provides informed consent over what's being requested. Surely creates a verifiable, time-stamped consent record consistent with the requirements in the Health Information Privacy Code 2020. Surely's consent record is retained and available for audit.

For patients who respond promptly, with practices who are part of the Surely network, the request can move from initiation to delivery within minutes. This compares to a manual process that typically takes 2 to 6 weeks.

Yes. Surely is built to meet the requirements of the Health Information Privacy Code 2020. All data in transit is encrypted. Records are delivered through secure, time-limited access links, not email attachments. Surely does not retain any health data: once a request has been fulfilled, all health data is automatically and permanently deleted from the system.

The easiest way to get started is to book a demo. We'll walk you through how the platform works and answer any questions, whether you're a public health organisation, a general practice, insurer or broker. Reach out to us at hello@surely.nz or visit our contact page to get in touch.