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Surely FAQ - For Healthcare Providers

A Better Journey for Everyone

Whether you're a patient, applicant, healthcare provider, or insurer, Surely makes sharing health information simple, secure, and efficient — saving time, enhancing care quality, and reducing administrative work for everyone involved.

Why have I received a request from Surely?

As a healthcare provider, you will receive a notification from Surely when your patient has granted consent for sharing their health information, or when another certified healthcare provider requests access to your patient's health records to provide services for them.

What’s different about this process


1. No manual exports. Surely pulls the required records straight from your PMS, eliminating the need to export and email PDFs.
2. End‑to‑end encryption.Every transfer happens inside a fully encrypted, audited tunnel—nothing touches unsecured email.
3. Automatic logging. Every action (request, approval, revocation) is written to an immutable audit trail.

What exactly is shared?

Only what’s relevant. By default, the most recent five years of health records—or a narrower range specified by the requester —are included.
No confidential notes. Sensitive or unrelated information is automatically excluded.

Do I have to approve the request?

No. You remain the clinical gatekeeper. You will always see:

1. Who is requesting the data and why they need it.
2. What the patient has already consented to share.

If anything appears unclear or concerning, simply revoke the request; the patient and requester will be informed of your decision.

How do I integrate Surely with my PMS?

No installation or configuration is required. Consent requests will appear directly in your PMS inbox, allowing you to review and process them within your existing workflow.

Is Surely secure and compliant?

Yes. Surely is built on the Eightwire platform, used by over 100 public and private NZ organisations and certified to handle sensitive and restricted data under New Zealand government standards.

What is the benefit to the healthcare provider?

1. Reduced administrative burden —no more chasing files or emailing reports.
2. Seamless integration with your existing PMS - no extra software to learn or duplicate workflows.
3. Completely free to use - no fees or charges for healthcare providers to participate.
4. Improves patient trust—they see you protecting their data.
5. Full control and oversight - every record shared is visible to you, ensuring patient data is handled responsibly and securely.

Still have questions?

We're here to answer any of your questions. Send us a message through our contact page and we will get back to you as soon as possible.

BUILT ON TECHNOLOGY YOU CAN TRUST

Trusted with high-stakes data, everyday.


Surely is powered by Eightwire’s secure data exchange - Trusted by governments, health providers, insurers and banks with sensitive data for over a decade.

Find out how we can help you to streamline health record sharing with Surely

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